GATES

Gates will open one and a half to two hours prior to the start of the show.  Every guest must proceed through the metal detectors and bag check before entry.

ADA ENTRY

Our ADA entry gate is located directly across from ADA parking (just to the right of our Box Office, if facing it). This is an expedited entrance along a paved walkway. Our Guest Relations team will be on hand to assist any guest with ADA / Accessibility needs. See Venue Map for location

BASE CAMP ENTRY

There is a specific entry for those guests who purchase a Base Camp “upgrade” to our Premium Venue Club, there is a separate Base Camp expedited entry just around the corner from the Base Camp Parking Lot (between the lot and the Box Office – please refer to map here)

RE-ENTRY

There is no re-entry into the venue. Once inside the venue, ticket holders cannot leave the venue and return.

ENTRY REQUIREMENTS

Entry requirements are subject to change. By purchasing tickets to this event, you agree to abide by entry requirements in effect at the time of the event. Check the venue website leading up to your event for the latest protocols.

METAL DETECTORS

All concert goers will be required to enter through metal detectors. To expedite the process, please prepare by removing all metal objects from your bags and pockets.

BAG CHECK

All bags are subject to search. We strongly recommend bringing fewer items to get into the venue quickly and efficiently.

GUEST COMFORT AND SAFETY

Every guest can enjoy the concert in their own personal space by sitting or standing. If you or someone that you witness is being harassed, please find a security staff member to assist and address the situation.

PICNIC DINNERS

While we have many amazing food options throughout the venue, you may also bring your own food into the venue, but you may NOT bring in any knives (this includes cheese or butter knives) or glass containers including condiment jars. Picnic dinners should be carried in tote bags, small backpacks, hard or soft sided coolers. Bags, backpacks, purses, or coolers should be no larger than 14”x 14” x 14”; all will be subject to bag check.

CHAIRS

Low-backed “beach” chairs are allowed. Patio or lawn type chairs (seat higher than 12″ from the ground and/or back taller than 28″) are NOT PERMITTED. Larger chairs obscure the line of sight for other guests. Only one chair per person will be permitted.

BLANKETS

Blankets are allowed but please remember to remove your blankets from your bags and carry them through our metal detectors.

CAMERAS

Most artists either prohibit cameras or prohibit the use of cameras with detachable lenses, external flash, or any variety of professional type cameras and absolutely forbid any type of recording devices, audio, or video. If you violate the policy, you may be required to delete any audio or video recording and may be removed from the venue without refund.

UMBRELLAS

Rain umbrellas will be allowed while it is raining prior to the performance, between performances, or during heavy rain only and must be put down during weather breaks. Shade umbrellas are not permitted. People bringing shade umbrellas will be directed to return them to their vehicle by security before entry.

REFILLABLE WATER BOTTLES

Empty water bottles (20 oz maximum and no glass) are permitted. There are 3 filtered water refill stations inside the venue.

PETS & SERVICE ANIMALS

Licensed service animals are permitted and are always welcome at the venue. A Service Animal is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort, or companionship animals. Service Animals must be house-trained and must be always kept under control.

STROLLERS

They must be used for transporting children only.